Return & Refund Policy

Last updated: [Date]

Thank you for shopping with [Your Store Name]. We want you to be completely satisfied with your purchase. If you are not fully happy with your order, we are here to help.

1. Eligibility for Returns

You may request a return within 7 days of receiving your item if:

The item is unused, unworn, and in its original condition

The item is in its original packaging (including tags, manuals, accessories)

You have the receipt or proof of purchase

Certain items are non-returnable, such as:

Perishable goods

Personal care or hygiene products

Digital downloads or gift cards

Customized or personalized items

Sale or clearance items (optional)

2. Return Process

To start a return:

Contact us at organicbuzzbag@gmail.com

Provide your order number and reason for return.

We will send you return instructions and a return shipping label (if applicable).

Do not send items back without first requesting a return.

3. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Shipping costs are non-refundable.

If we supply a prepaid return label, the cost may be deducted from your refund.

4. Refunds

Once we receive and inspect your return:

If approved, your refund will be issued to your original payment method within [5–10 business days].

You will receive an email confirmation once the refund is processed.

Note: Your bank or credit card company may take additional time to post the refund.

5. Exchanges

We offer exchanges for:

Damaged or defective items

Wrong size or color (optional)

To request an exchange, contact us at organicbuzzbag@gmail.com

6. Damaged or Defective Items

If your item arrives damaged or defective:

Contact us within 48 hours of delivery

Provide photos/videos of the issue

We will replace the item or issue a full refund

7. Order Cancellations

Orders may be canceled before they are shipped.

If the order has already shipped, please follow the return process after delivery.

8. Contact Us

If you have any questions about our Return Policy, you can reach us at:

📧 Email: organicbuzzbag@gmail.com

📞 Phone: 9558938928

📍 Address: 4 govindratna green city, 80 feet punit nagar road, rajkot -360004